Customer Feedback Management Procedure

Process objectives:
a) Ensure effective feedback management by developing and submitting customer logs on a weekly, monthly and quarterly basis.
b) Promote customer satisfaction by conducting Customer satisfaction surveys every two years.

Scope:
The customer feedback management procedure is applicable to feedback from Kenya law Stakeholders.

Process KPI:
a) Customer feedback recorded and handled
b) Timeliness in the management of all customer feedback.
c) Level of customer satisfaction at Kenya Law.